Filing a property damage insurance claim with Top Dog Restoration is straightforward and stress-free. Upon receiving your initial service request, an estimator or project manager will assess your property to determine the extent of damage and provide an estimate for repairs and restoration. We’ve simplified the process into 5 clear steps, outlining both your role and ours, from reporting the damage to finalizing your claim.

Step 1 – Report Your Claim

• Your role: Contact Top Dog Restoration to discuss the nature of your property damage (cause, affected areas, emergency services needed).

• Our role: Within one hour, we’ll schedule an estimator to inspect your property. If emergency assistance is necessary, our trained team will begin recovery efforts immediately.

Step 2 – Document Damaged Property

• Your role: Allow our estimator to inspect the damage. They will take photographs and measurements to accurately inform your insurance provider.

• Our role: During the inspection, we encourage you to discuss the details of the incident and express any concerns or questions you may have. If immediate action is required, our team will respond quickly to prevent further damage.

Step 3 – Establish Repair Costs

• Your role: We’ll assist you in communicating with your insurance company about the damage. We’ll provide your insurance adjuster with a comprehensive estimate for restoration, including emergency and repair services. Complete and promptly return any forms provided by your adjuster.

• Our role: We’ll supply detailed estimates, including before-and-after photos, to your adjuster. Upon approval, we’ll coordinate to begin the restoration work promptly.

Step 4 – Start the Recovery Process

• Your role: With approval, we will begin restoration immediately. Choosing Top Dog Restoration as your single, full-service provider simplifies the process, saving you time and reducing stress. For extensive damage, a deposit may be necessary before repairs commence; your claim specialist and adjuster will provide specific details.

• Our role: If emergency services (such as flood cleanup, fire debris removal, or board-ups) were needed, these would have already been initiated.

Step 5 – Repairs Completed and Claim Closed

• Your role: Your project manager and insurance adjuster will discuss your satisfaction with the restoration. Once you’re satisfied with the completed work, we will finalize any remaining balances and close your claim.

• Our role: We’ll ensure your adjuster has everything required to close your claim smoothly once you’re satisfied with the restoration results. Remember to keep all transaction records related to your claim.